Servier Awards 3-year Data AMS Contract to Neurones IT Asia and Visian
- March 3, 2021
Project Overview
Servier Laboratories, an international pharmaceutical company governed by a non-profit foundation and with its headquarters in France, awarded to Neurones IT Asia the management of its Master Data Management & Integration stack end of 2020 for a period of 3 years.
The scope includes run activities, software development, enhancements and managed services for two keys IS services: Master Data Management & Integration stack.
Changes amongst the way business operate needs change occurring with the information system supporting said business. A few key elements of these changes are:
- A business-centric global service offer.
- Velocity of change and time to market.
- The rise of data as a critical part of the business.
Changes are slow to occur today, with a monthly release which typically induce a two months’ time to production. One of the key objectives of the new organization is to dramatically increase time to market; and reduce this timeframe to a weekly production release while maintaining a high level of quality, required in the pharmaceutical domain.
Strategic Significance of This Partnership
Give us the ability to deliver high quality services from our expertise center in Asia, while maintaining a close relationship with the business in France, bringing high reactivity, proximity and efficiency.
Neurones IT Asia brought its expertise in global managed services, relying on proven methodologies and processes to guarantee a high level of service while Visian brought its strategical view and expertise in Data Management and data Governance.
This cross-business collaboration between France and Singapore creates unique value by combining proximity to Servier’s strategic leadership in France with the operational strength and scalability of our delivery center in Singapore. It enables true follow-the-sun support, continuous coverage, and seamless execution across time zones.
Partnering closely with Visian allows us to offer end-to-end, integrated services—from consulting and architecture to run and enhancement—positioning us competitively in the pharmaceutical IT space, where data quality, compliance, and speed-to-value are critical.
This engagement reflects our broader strategy of cross-border collaboration, blending local intimacy with global delivery excellence, and reinforcing our commitment to long-term, value-driven partnerships.
Scope of Work and Data AMS Services
We provide end-to-end Application Management Services for Servier’s Master Data Management (MDM) and Integration stack, including:
Run & Support Activities
- Incident and problem management
- Root cause analysis and resolution
- Application health monitoring and reporting
Enhancements & Change Management
- Implementation of change requests
- Minor evolutions and continuous improvements
- Functional and technical documentation updates
Preventive & Corrective Maintenance
- Proactive anomaly detection
- Performance tuning
- Data consistency checks
Stakeholder Support & Advisory
- Business user support (Level 2/3)
- Guidance on data quality, governance, and integration flows
Tooling:
MDM: EBX
Integration: Talend
Key Deliverables:
- Timely resolution of incidents and service requests
- Implementation of enhancements and functional evolutions
- Regular service performance reporting and KPIs
- Up-to-date technical and functional documentation
- Proactive monitoring and anomaly detection
SLA Commitments:
Given that Master Data Management & Integration domain are classified as GOLD within Servier’s IS landscape, we operate under high expectations for availability, quality, and responsiveness. Our SLAs reflect this criticality, with strong commitments on reactivity, issue resolution, and minimal disruption to business processes. We maintain continuous alignment with Servier’s operational priorities through structured escalation paths, real-time monitoring, and a dedicated support team.
Servier being a pharmaceutical company, there is a strong emphasis on GxP (“Good Practices”) regulations (like GMP, GLP, GCP), ensuring product safety, quality, and data integrity throughout development, manufacturing, and distribution under strict compliance standards.
Service quality, reliability, and responsiveness is ensured through clear SLAs, continuous monitoring, proactive incident management, regular performance reviews, and a dedicated service team supported by automation and ITIL-aligned processes
Delivering Long-Term Value
Beyond day-to-day operations, we help our customer reach its full potential our 5 key pillars:
- Process optimization: Identifying efficiency gains across data and integration workflows.
- Continuous enhancements: Delivering iterative improvements aligned with evolving business needs.
- Innovation enablement: Proposing automation, data quality, and integration solutions to future-proof the IS landscape.
- Strategic insights: Sharing best practices and recommendations based on industry benchmarks and operational data.
- Scalability: Ensuring the MDM and Integration stack can support Servier’s global growth and transformation goals.
We implement a structured Continuous Service Improvement (CSI) plan, with quarterly service reviews, client feedback loops, and innovation workshops. Leveraging automation, analytics, and best practices, we proactively identify areas for optimization, cost reduction, and enhanced performance.
This engagement directly supports Neurones IT Asia and Visian’s mission to simplify and accelerate enterprise transformation through smart, data-driven solutions. By ensuring reliable run operations, continuous enhancements, and robust managed services for the Master Data Management and Integration stack, we contribute to building trusted, scalable, and future-ready information systems—aligned with our core focus on data excellence and digital enablement.
Looking Ahead
Looking ahead, we see this engagement evolving into a strategic partnership focused on agility, data-driven decision-making, and innovation. As Servier’s business grows, there are clear opportunities to expand our support into adjacent domains like advanced analytics, API management, and data governance. Upcoming initiatives may include cloud-native integrations, enhanced automation, and AI-enriched MDM. Neurones IT Asia and Visian will continue investing in talent, tools, and proactive service management to sustain operational excellence. Together, we aim to be a long-term partner helping Servier accelerate transformation while ensuring stability, performance, and continuous value delivery.
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