Data Integration Maintenance Services

Challenge

The client needed to enhance service quality and accelerate the industrialization of their data integration platform in a GXP regulated environment.

Solution

We deployed a 15-member team including support engineers, developers, business analysts, architects, and governance specialists, all experienced in ETL, ESB, and Master Data Management.

We implemented Azure API Management for centralized API governance, created a structured service catalog, and introduced Problem Management and Knowledge Management best practices to ensure service consistency and continuous improvement.

Tech Stack

Integration Expertise Center

Challenge

The goal was to optimize data operations, improve the reliability of data flows, and deliver more accurate data to business users.

Solution

We established a 20-member team distributed across Singapore and India, offering 24/7 L1, L2, and L3 support for over 9,000 data integration jobs spanning ETL, ESB, BPM, and APIs.

The team manages daily operations, incident resolution, bug fixing, or redevelopment. We deployed Control-M to automate routine tasks and accelerate incident response with real-time monitoring.

Tech Stack

Hybrid Infrastructure Managed Service

Challenge

The client aimed to consolidate and simplify infrastructure operations and refocus internal resources on business-aligned priorities.

Solution

We onboarded 60 VMs across 10 countries from various public and private cloud providers into our Mutualized Service Center.

We upgraded selected machines to align with standard technologies, deployed our in-house Observability Platform, and centralized backup and security tools. We also provide 24/7 monitoring, incident resolution, patching, and backup services.

Tech Stack

Infrastructure and Active Directory Managed Services

Challenge

The client wanted to enhance infrastructure reliability and performance, and optimize their Active Directory environment.

Solution

We onboarded 50 servers, both virtual and physical, without using the Mutualized Service Center. We provide 24/7 monitoring with SolarWinds and are also in charge of incident resolution, patching, and backups. Additionally, we support their hybrid Active Directory setup using Microsoft AD and Google AD, leveraging Google Cloud Directory Sync.

Tech Stack

Holiday Resort Network Managed Services

Challenge

The client needed to enhance network connectivity for both staff and guests across remote resort locations with challenging environmental conditions.

Solution

After auditing 7 resorts in the region, we deployed Cisco Meraki networking solutions for firewalls, switches, and APs, leveraging their cloud-based management console to simplify initial configuration and device replacement.

We also deployed Ucopia for user authentication. We currently operate more than 2,000 devices across 7 locations in 5 countries, managing 24/7 monitoring, incident resolution, patching, backups, inventory, and spare parts management.

Tech Stack

Digital Workplace Application Support

Challenge

Our client was looking to improve the quality of services for its users around Identity Management and Security, Collaboration Service, and Device Management.

Solution

As a worldwide MNC, the client required seamless global support. We implemented a follow-the-sun support model with 3 major shifts covering Asia, EMEA, and the Americas, ensuring consistent, high-quality service.

Our team provides L2 and L3 application support and handles service requests for over 10 applications. To enhance service value, we invested in automation of routine tasks and improved knowledge sharing across shifts, ensuring efficient and reliable support worldwide.

Tech Stack