Meet Haseenah Rasheed
- December 30, 2019
For the month of February, we will be introducing Haseenah, our IT Operator Team Lead!
Can you give us a short introduction about yourself?
As a Security Operations Centre (SOC) Operator, I monitor servers, reports, ticket creation & escalation for relevant teams.
As a team lead, I do the rostering for SOC SG Team, updates of processes & documentations, OoSLA reports etc.
What is an IT Operator Team Lead?
My name is Haseenah Rasheed and I have worked at NITA as an IT Operator Team Lead for 1 year. Before that, I was a Senior Customer Care Officer for 8 years after completing my Diploma in Electronics, Computer & Communication Engineering.
I am friendly and creative! I do henna artwork, gift tray designing and makeup artistry during my free time!
What drives you at work?
I learn something new almost every day. Many challenges surface due to unclear/unconfirmed processes, I will do my best to source out from possible responsible teams and documentations to find a solution.
What type of technologies/skill sets do you have?
My expertise includes:
- Operating Systems: MS Windows 8; 10; 2000
- Basic in Windows Server Administration
- AutoCAD/Adobe Photoshop/Basic in Java, C Programming
- Multi-Media Technology; ADSL, WIFI, Fibre Broadband
- Mobile Technology; Android, Windows 7, Symbian, IOS
Other Skills:
- Communication/Customer Relation Skills
- Organizational and Planning Skills
What advice would you give to people who are interested to work in tech industry?
Nothing is impossible! It’s all about wanting to learn, you can do it.
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